Small Business Customer Service ? Making A Big Impact In A Small ...

If you are a small business, then one of the top priorities that you have is obviously your small business customer service! Small businesses are popping up all over the place nowadays, and in 2012, in order to succeed as a small business, you have to think harder, and smarter, while learning how to make a big impact in a small business. That?s the goal though, isn?t it? If you are a small business, then your ultimate goal should be to make a big time impact through your small business. Why? Because ultimately, if you make that big impact, you gain customers, you gain support, you gain loyal helpers, and it makes your business grow tremendously. Not everybody taps into this knowledge though, so how can you as a small business, tap into making a big impact through small business customer service?

Out of all the many ways that you can make this impact, having a business telephone answering service can make one of the biggest impacts on your small business skyrocketing to success. Well, just what is a telephone answering service, you might be asking? It?s a service that works in a way to make sure that every call that comes in to your business is promptly answered, given customer courtesy with a friendly and warm greeting from the rep, and the call is handled per whatever instructions you have set up, and it leaves a great impression on the caller. How many times have you called a business and there phone just rings and rings for what feels like 5 minutes before someone picks up? No one likes that, and it leaves an automatic bad taste in the person?s mouth before the business even picks up the phone. This is not making a big impact at all. How about when you call a business, and someone picks up and they are not able to answer your questions thoroughly? Once again, automatic bad taste in your mouth, and chances are, you won?t be doing business there. These situations happen all the time, and you know it does, because you have probably experienced these two scenarios many times before.

Making The Most Of Small Business Customer Service

So to make the most out of small business customer service, you need a 24 hour answering service. You need a few good people who are going to work the phones, who are trained (by way of training, or script) to handle customer calls and are trained to be able to answer virtually any questions that are asked by the potential customer. Your telephone answering service should promptly pick up the phone after 2-3 rings, warmly greet the customer on the phone, offer help, and answer any questions or provide any information that is asked or requested by the customer. This leaves a great first impression on the customer (and often, you only get that first impression to make a big impact), and makes a big impact on them choosing to come to your business and do business with you. This is just one way to make a big time impact through terrific small business customer service, and you will notice the differences immediately.

Tagged as: small business customer service, small business help, small business management, small business phone system, small business phone systems, small business resources, small business service, small business solutions

Source: http://www.pcnanswers.com/small-business-customer-service

Source: http://www.heybellablog.com/small-business-customer-service-%E2%80%93-making-a-big-impact-in-a-small-business

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